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REGULATIONS, PAYMENT METHODS AND REFUND POLICY:

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INVESTMENT: from €4,900 (at the exchange rate of the day

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What's included:​​

  • Includes all the tours mentioned above.

  • Tickets and entrance fees for museums and exhibitions described in the program.

  • Transport with a driver for all appointments mentioned in the program.

  • Welcome dinner on the first day and lunch on the following days.

  • Transfer from Firenze airport or train station to your chosen hotel.

  • Official tour guide accredited to guide us around all the museums.

  • Official authorized tourist escort to assist with reception, travel, and support with Italian/Portuguese translations throughout the period. 

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​Payment methods:

  • ​An initial deposit of 30% of the amount to reserve your place will be requested, and this amount will not be refunded in the event of cancellation by the customer.

  • The amount can be paid in up to 4 installments via credit card.

  • To pay via Paypal or Pagseguro with a surcharge, the link must be requested via customer service.

  • Payment in euros via the Wise app, in up to 3 installments with no surcharge.

  • Or in cash, via bank transfer or pix.

  • Full payment must be completed no later than 30 days prior to the program start date.

  • Consult other conditions.

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Reimbursement:

  • Full refunds will only be available due to cancellation by Sinfonia dei Sensi.

  • A partial refund of 80% will be made if the customer cancels the trip up to 3 months before the start of the tour, excluding the initial deposit, which is non-refundable.

  • For cancellations made up to 6 months before the trip, a refund will be made of the entire amount paid, except the initial deposit.

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Not included:

  • Airfare, transfers and meals outside the program. 

  • Accommodation, and the price may vary according to the day of booking, the category chosen and the number of occupants (single/double).

  • Dinner (except the welcome dinner, which is included).

  • Drinks off the menu.

  • Mandatory health insurance.

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Contact information:

Luciana Santos de Oliveira

CPF 08651465785

email: luciana@firenzeconcierge.com

Address: Av Paulista 66 - São Paulo SP

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